NVQ Level 2 Customer Service Apprenticeship in Middlesbrough

 

Level 2 Customer Service Training in Middlesbrough –¬†Fully funded

 

Learn Customer Service today by doing an Apprenticeship.

 

The customer service qualification is aimed at those who wish to learn and work within a customer facing role. Those who would want to improve knowledge and skills in a range of different sectors and work environments.

As a new employee of a workplace, you will be required to communicate, organise and produce documentation for the customer information system. All of this is a requirement to help develop the skills towards a fully funded customer service qualification.

The level 2 customer service qualification will take up to 12 months to complete. You will be required to see an assessor at least one day every month. You may also be asked by the assessor to demonstrate your progress from different units in the apprenticeship.

NVQ Level 2 Customer Service Apprenticeship Summary

 

As a customer service apprenticeship, you will learn all about customer service and how a business operates in this sector. It is required that you work with the staff and customers, communicate with customers and clients. By using phone, writing and email. Resolve problems and help to improve customer relations. Promoting services and other products, keeping track of records and receiving customer feed back.

Depending on the type of customer service job, you may also learn other skills such as communication in a business sector, document production and information management.

Apprenticeship Customer Service Roles Include:

 

  • Customer Service Assistant
  • Customer Service Adviser
  • Customer Service Trainee
  • Customer Service Agent
  • Customer Service Representative

 

Advanced Apprenticeship work Roles.

 

  • Customer Support Office
  • Customer Relationship Manager
  • Customer Coordinators
  • Customer Supervisors
  • Customer Service Team Leaders

 

Find out More about Apprenticeships in Middlesbrough and Apply.

 

There can be a lot of competition when it comes to a place for an apprenticeship. In the application stage and the interview you will be required to show how committed you are, be aware of the responsibilities and able to cope with working and studying at the same time.

There couldn’t be a better time than now to start an apprenticeship in Middlesbrough. Applying is easy and straight forward. Go to our contact form on this page contact and send us an email or call us at 01942 265859 and we will be more than happy to help find the right apprenticeship for you.

The next steps after completing your Apprenticeship in Middlesbrough

 

Once you have completed your apprenticeship, you may get the chance or an offer to have a permanent job with the company that you took out your apprenticeship with. Most of the apprenticeships which are successful tend to stay at the company in employment once they have completed the apprenticeship. It’s always a good idea to see if you have the chance for jobs at the end of your apprenticeship.